Last updated: August 13th, 2025
Welcome to CultureAI.
CultureAI is owned and operated by CultureAI Technologies Ltd. ("CultureAI", "we", "us", "our"). These Terms and Conditions ("Terms") govern access to and use of www.cultureai.dev, our web applications, APIs, SDKs, data connectors, and related services (collectively, the "Service"). By accessing or using the Service, you ("Customer", "you", "your", "User") agree to these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. The Service is intended for business use only and is not directed to individuals under the age of 18.
1.1 "Account" means the Customer's registered account for the Service.
1.2 "Customer Data" means data, content, datasets, files, credentials, prompts, inputs, metadata, or other information that you or your Users submit to, connect with, or ingest into the Service, including via APIs and data connectors.
1.3 "Outputs" means reports, insights, predictions, analytics, recommendations, models' responses, and other results generated by the Service from Customer Data or other data sources.
1.4 "User" means any individual you authorize to access the Service under your Account.
1.5 "Order" means an online checkout, order form, or statement of work (SOW) referencing these Terms that sets plan tier, subscription term, fees, usage limits, and any special terms.
1.6 "Documentation" means usage guides, API docs, and policies we make available for the Service.
By using the Service, you agree to these Terms. We may modify these Terms at any time by posting the updated version on the Site. Material changes will be effective on posting unless stated otherwise. Continued use after changes means you accept the revised Terms.
3.1 Registration. You must provide accurate, current information and maintain the security of your credentials. You are responsible for all activities under your Account.
3.2 Organizational Use. If you enable SSO or invite Users, you are responsible for their compliance with these Terms.
3.3 Suspension/Termination. We may suspend or terminate access (in whole or in part) if you breach these Terms, exceed usage limits, threaten Service integrity or security, or as required by law.
4.1 Access. Subject to these Terms and the applicable Order, CultureAI grants you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term for your internal business purposes.
4.2 Restrictions. You will not:
4.3 Third-Party Platforms. If you connect third-party accounts (e.g., social networks, data warehouses, cloud storage), you must maintain all necessary rights and comply with those platforms' terms. You authorize CultureAI to access and process data from those platforms as needed to provide the Service. We are not responsible for third-party services.
5.1 Ownership. As between the parties, you retain all rights to Customer Data. CultureAI and its licensors own the Service, software, models, and Documentation.
5.2 Rights to Use Customer Data. You grant CultureAI a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and analyze Customer Data to provide, maintain, secure, and support the Service and to prevent or address technical problems and abuse.
5.3 Aggregated/Anonymized Data. We may use information derived from Customer Data in de-identified or aggregated form for analytics, benchmarking, and improving the Service, provided it does not identify you or any natural person.
5.4 Model Improvement. By default, we may use de-identified Customer Data to improve model quality, features, and safety. Enterprise customers may request an opt-out via Order or DPA; if granted, we will not use Customer Data for model improvement beyond delivering the Service.
5.5 Outputs. Subject to your compliance with these Terms and payment of fees, we assign to you our rights, if any, in Outputs generated for your Account (excluding underlying models, algorithms, and any third-party content). You are responsible for evaluating Outputs and for your use of them.
5.6 Feedback. You grant CultureAI a perpetual, irrevocable, worldwide, royalty-free license to use feedback or suggestions you provide without restriction.
6.1 Compliance. We process personal data in accordance with our Privacy Policy and applicable laws (e.g., GDPR, PIPEDA, CCPA/CPRA) as applicable to our role. A Data Processing Addendum (DPA) is available for enterprise customers upon request.
6.2 Security. We implement administrative, technical, and organizational measures designed to protect Customer Data. You are responsible for securing your systems, devices, credentials, and third-party integrations.
6.3 Prohibited Data. Do not submit special categories of personal data (e.g., health, biometric templates, precise geolocation, financial account numbers, government IDs) unless expressly permitted in an Order or DPA and in compliance with law. Do not submit minors' data without verifiable parental consent where required.
6.4 Data Retention and Deletion. We retain Customer Data for your subscription term and a reasonable period thereafter for backup, audit, and legal purposes. Upon written request or termination, we will delete Customer Data from active systems within a reasonable time, subject to legal holds and backups.
7.1 Rights and Permissions. You represent and warrant that you have all rights, consents, and notices necessary to provide Customer Data and to permit its processing by the Service, including for data sourced from third-party platforms or publicly available content.
7.2 Platform Terms and Robots Rules. If you ingest or analyze content from third-party sites/services, you must comply with their terms, robots.txt and API rules. Do not use the Service to bypass technical or contractual restrictions.
7.3 Content Standards. Customer Data must not be unlawful, defamatory, infringing, deceptive, or violate privacy, publicity, or IP rights.
7.4 Law Enforcement and Rights Requests. You are responsible for responding to rights requests for Customer Data where you are a controller; we will reasonably assist per our DPA.
8.1 Plans. Access is provided on a subscription basis (e.g., Starter, Pro, Enterprise) and/or credit-based usage as specified in your Order. Certain features (e.g., API, vertical datasets, analyst services) may require specific plans or add-ons.
8.2 Auto-Renewal. Subscriptions renew for successive terms unless canceled per Section 12. Fees for each renewal will be at then-current rates unless otherwise stated in the Order.
8.3 Usage Metrics. We may meter usage (e.g., processed minutes/videos, API calls, storage, seats). If you exceed limits, we may charge overages or require an upgrade.
8.4 Trials/Beta. We may offer trials or beta features "as is," which may be modified or discontinued without notice.
9.1 Fees. You agree to pay all fees stated in your Order and any overages. Fees are non-cancelable and, unless stated otherwise, non-refundable.
9.2 Billing. You authorize recurring charges to your payment method on the billing interval in your Order. If payment fails, we may suspend the Service.
9.3 Disputes. To dispute an invoice, notify us at connect@cultureai.dev within 15 days of invoice date with details; the parties will work in good faith to resolve.
9.4 Taxes. Fees are exclusive of taxes, duties, and similar charges, which you are responsible to pay (excluding taxes on our income).
10.1 Ownership. Except for rights expressly granted, no rights are transferred. CultureAI and associated logos are trademarks of CultureAI Technologies Ltd.
10.2 Third-Party Content. The Service may analyze third-party content; rights in such content remain with their owners.
10.3 DMCA/Claims. If you believe content within the Service infringes your IP, contact connect@cultureai.dev with: (a) identification of the work; (b) identification of the material and its location; (c) contact info; (d) a good-faith statement; (e) a statement under penalty of perjury; and (f) your signature.
11.1 "Confidential Information" means non-public information disclosed by one party to the other that is marked or should reasonably be understood as confidential.
11.2 Obligations. The receiving party will use the disclosing party's Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and service providers bound by confidentiality obligations.
11.3 Exclusions. Confidential Information does not include information that is publicly available, independently developed, or rightfully obtained without restriction.
11.4 Compelled Disclosure. A party may disclose Confidential Information as required by law, after providing notice where legally permitted.
12.1 Term. These Terms commence on your first use of the Service and continue while you have an active Account or subscription.
12.2 Termination for Convenience. Either party may terminate at the end of the then-current subscription term by giving notice per the Order (e.g., at least 30 days before renewal).
12.3 Termination for Cause. Either party may terminate for material breach not cured within 30 days of written notice. We may immediately suspend or terminate for egregious violations (security risk, unlawful use, nonpayment beyond 10 days, platform abuse).
12.4 Effect of Termination. Upon termination, your access ceases and unpaid fees become due. At your written request within 30 days, we will make Customer Data export available in a commercially reasonable format. Sections that by their nature should survive will survive (including 5, 6, 9, 10, 11, 13–17).
13.1 Mutual. Each party represents it is duly organized and has authority to enter these Terms.
13.2 Service Disclaimer. The Service and Outputs are provided "as is" and "as available." AI and analytics may generate inaccurate or incomplete Outputs. CultureAI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and error-free or uninterrupted operation. You are solely responsible for evaluating and using Outputs. The Service does not provide legal, medical, financial, or investment advice.
14.1 By Customer. You will defend and indemnify CultureAI and its affiliates against claims, damages, liabilities, costs, and expenses arising from: (a) Customer Data; (b) your use of the Service in violation of these Terms or law; or (c) your combination of the Service with products, services, or data not provided by CultureAI.
14.2 By CultureAI. CultureAI will defend and indemnify you against third-party claims alleging that the Service, as provided by CultureAI and used in accordance with these Terms, directly infringes a patent, copyright, or trademark, or misappropriates a trade secret. We may, at our option: (i) procure rights; (ii) modify the Service; or (iii) terminate the affected feature and provide a pro-rated refund of prepaid, unused fees. This Section does not apply to claims arising from Customer Data, your misuse, modifications not made by CultureAI, or combinations with non-CultureAI items.
14.3 Procedure. Indemnification is conditioned on prompt notice, control of defense by the indemnifying party, and reasonable cooperation.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility. Except for payment obligations, breach of confidentiality, or your indemnification obligations, each party's aggregate liability under these Terms is limited to the amounts paid or payable by you to CultureAI for the Service in the 12 months preceding the event giving rise to liability. Nothing limits liability for death or personal injury caused by negligence, fraud, or matters for which liability cannot be excluded under applicable law.
You will not use or export the Service in violation of applicable export control, sanctions, and anti-corruption laws. You represent that you and your beneficial owners are not listed on any restricted parties list and will not make the Service available to such parties.
17.1 Governing Law. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.
17.2 Venue. Subject to Section 17.3, the parties submit to the exclusive jurisdiction of the provincial and federal courts located in British Columbia, Canada.
17.3 Arbitration. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration before a single arbitrator under the Canadian Arbitration Association's rules. The seat of arbitration is Vancouver, BC. Either party may seek injunctive or equitable relief in court to protect Confidential Information or IP.
17.4 Class Actions and Jury Trial. To the extent permitted by law, disputes are on an individual basis; class, consolidated, or representative proceedings are not permitted.
We may identify you as a customer (name and logo) in marketing materials and on our website. You may opt out by notifying connect@cultureai.dev.
Notices to CultureAI must be sent to connect@cultureai.dev and are deemed given upon receipt. We may provide notices to you via the email associated with your Account or through the Service interface.
We may update or discontinue features, impose or modify usage limits, or issue new versions. For materially adverse changes to paid features during a term, your sole remedy is to terminate the affected feature and receive a pro-rated refund of prepaid, unused fees for that feature.
These Terms, the Privacy Policy, the DPA (if executed), and any applicable Order constitute the entire agreement. If there is a conflict, the following order controls: (1) Order; (2) DPA; (3) these Terms; (4) Documentation.
If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Neither party is liable for delay or failure due to causes beyond reasonable control, including acts of God, labor disputes, internet or cloud provider failures, governmental actions, and similar events.